Account Management

This guide covers setting up and managing Feedback Company accounts in Feedback Company Reviews. Each account represents a connection to a Feedback Company shop and can have its own invitation profile.

Location: Marketing → Feedback Company → Accounts

Adding an Account

1. Go to Marketing → Feedback Company → Accounts
2. Click Add New Account
3. Fill in the account details
4. Configure the invitation profile (optional)
5. Click Save

Account Settings

Connection Details

Getting Your Credentials

Invitation Profile

Configure automatic review invitation sending for this account.

Enable Invitations

Trigger Settings

Customer Filters

Multi-Account Setup

For stores with multiple brands or regions:

Scenario: Two Brands, Two Accounts

Scenario: One Brand, Multiple Regions

Account Grid

The account grid shows all configured accounts:

Grid Actions

Connection Status

After saving, the account shows a connection status:

If status is not "Connected":

1. Verify credentials in Feedback Company dashboard
2. Check if API access is enabled
3. Try re-entering credentials
4. Contact Feedback Company if issues persist

Invitation Queue

Orders matching the invitation profile are queued automatically. View the queue:

Marketing → Feedback Company → Invitations

Queue statuses:

• Pending: Waiting for delay period to pass
• Ready: Delay passed, will be sent on next cron run
• Sent: Successfully sent to Feedback Company
• Failed: Send attempt failed (will retry)

Best Practices

Account Naming

Invitation Delays

Customer Groups

Need More Help?

Documentation:

• All Help Articles - Complete documentation overview

Support:

• Contact Us - Get help from our team