Product reviews are a content booster, representing an authentic and proven way to collect customer feedback. They help your business to build an online profile, creating a greater web presence in your current customers’ eyes - and attracting new sales too. Instead of manually trawling through product sales transactions and checking against a screen, it is much simpler and more productive to automate the process.
This Product Review Reminder for Magento® helps you to swiftly automate the process - either partially or completely (as you wish), leaving you with more free time available to concentrate on core business activities. Your customers then receive polite automatic reminders that invite them to complete a product review; the time interval can be varied to suit your requirements and preferred way of working.
Many businesses and companies have found that this is an effective way to improve their initial enquiries and subsequent conversion to confirmed sales. Not only this, but they are also relatively inexpensive – cheaper than conventional advertising. Referrals and word of mouth worked well over the years but these days, businesses can use a review booster to reach a wider and more diverse potential customer base, quickly and effectively.
Adapting to Magento® and Modern Customer Expectations
Building an online profile and connecting with social media pays dividends with many modern consumers, who prefer the speed and convenience of shopping online. Conventional printed newspaper or magazine advertising is read progressively less. As well as this, there is to some extent a natural suspicion of marketing and ‘ad speak’ – many potential buyers take more notice of product reviews from real customers who have actually bought and used the product. In fact, as a reader of this article, you may well have purchased goods or services online yourself and noticed such feedback and customer evaluation.
Product reviews help your business by building trust, leading to greater understanding of a customer base and facilitating better service. Standards can be monitored more proactively – positive feedback can be used to reward excellent staff, whereas any potential issues can be identified early and not missed, so that corrective action can be taken as appropriate.
New information block on order level with:
- Full control over the review email from order level
- Easily que, send or remove review email for this order
- Overview of when email will be sent of when it is que’d
- Add or remove customer from exclude list
Ease of Use and Customizability
The product review reminder package is supplied with suggested template emails, so the solution is ready to implement with maximum ease. Configuring the features and functionality for your business to gain the trust of new customers is simple and straightforward. The existing default templates for first and second emails can be tailored to suit your exact requirements, using the design facility on the front-end form.
Schedules can be defined and automatic mailings can be set to manual if required. There is also a test facility, so that you can confirm exactly what the resulting email looks like after sending and receiving it. The email sender identity can be configured from the Magento® store and hidden (bcc) copies can also be sent – some users find this useful to monitor communication, especially in the initial stages of implementation. There is also a dashboard facility to enable easy checking of schedules and history, and jobs can be chronologically programmed using the 'cron' facility.
The content of a review e-mail can be programmed quickly, as there are separate blocks for the welcome text, an order review block, a shop review block and finally a footer. The email design can be customised with your own logo to maintain your brand image or corporate identity. Front-end forms can also be used to further personalise welcome texts, or as a subsequent thank you page to thank the customer for writing the review.
Additionally, time limits can be set for both the minimum number of days before review emails are scheduled, and the maximum limit after which no further emails will be sent. Product types can be selected to link bundles or groups to a parent structure, to replicate reviews through part or all of the structure. There is also a facility to enable customers to review the shop only if they have already completed a purchase transaction and left an associated product review.
- Admin notification bar for pending product reviews
- New Backlog function to queue the review reminder on past orders
- Link reviews from non-visible simple products to parent
- Fully customizable frontend review submit form per order
- Let customer write review for multiple products in 1 form
- CSS star rating
- Emails can be customized though the admin
- Easily add cross-sell or up-sell block to the email based on ordered products
- Add custom blocks to the email based on product attribute
- Set up to 2 different emails with 2 different time schedules
- Automatically removes the second email when customer writes a review
- Fully packed unique coupon generation to reward reviews
- Only send the coupon after submit or after approval of review
- Easily send test emails before setting the extension live
Version: 3.3.1, release date: 06-12-2018 * Added PHP 7.2 support Version: 3.2.0, release date: 11-10-2017 * Rewritten schedule function for better performance * New Cronjob to cleanup history records * Added database indexes for better performance Version: 3.1.9, release date: 15-08-2017 * Coupon Store Id fix for coupons generated after approved review Version: 3.1.8, release date: 09-08-2017 * Coupon Grid sorting fix Version: 3.1.7, release date: 31-05-2017 * Expanded the Filters to exclude products from the product review reminder * Expanded the "Sent emails" grid overview with more information * Expanded the information block on the order page * Improved back-end notifications * Added the action to add orders to the product review reminder * Added a extra check for empty emails due filter combinations Version: 3.1.5, release date: 08-02-2016 - Bug fix for wrong field names Version: 3.1.4, release date: 08-02-2016 - Updated for the Magento Marketplace - Small bug fixes in transactional email function Version: 3.1.3, release date: 14-07-2016 - Combined release with small fixes (css, images) Version: 3.1.0, release date: 11-04-2016 - New backlog function, add old order to the queue - Rewritten frontend form - Improved CSS - Small fixes in the email theme - Better support for configurable-simple fallback Version: 3.0.5, release date: 09-07-2015 * Added compatibility for Magento 1.9.2 Version: 3.0.2, release date: 06-07-2015 * Fully written date on coupon mention Version: 3.0.2, release date: 27-05-2015 * Add custom blocks to review email based on products (like eg. links to manuals) Version: 3.0.0, release date: 27-05-2015 * Small bug fix in coupon generation function Version: 3.0.0, release date: 16-05-2015 * Added possibility to give customers a automatic generated discountcode as a reward for writing a productreview on-page or by e-mail. * Added product image to review form * Added possibility to enable a admin notification for new reviews * Improved Shopreview extension integration * Improved Product Review form with a new design * Improved translation files ENG & NL Version: 2.0.8, release date: 16-03-2014 * Small bug fixes in cron Version: 2.0.7, release date: 07-07-2014 * Added upsell block to review email options * New option to link reviews to parent product of bundle and configurable product * New option to link urls to parent product of bundle of configurable product * Small bug fixes * Updated Magmodules_Core to 1.0.1 Version: 2.0.2, release date: 03-02-2014 * Updated CSS review stars * Small bug fixes Version: 2.0.1, release date: 25-10-2013 * Extra check on products visibility * Small bug fixes Version: 2.0.0, release date: 07-10-2013 * Added support for second email * Exclude list * Crosssel implementation * Frontend-controller Version: 1.4.0, release date: 18-07-2013 * Added support for Trusted Shops Review Link * Added support for external Shop Review Link * Added support for linking review to Parent Product when product is Grouped Version: 1.3.6, release date: 01-04-2013 * Fixed compilation mode bug * Updated email template * Better Dutch translation Version: 1.3.0, release date: 27-03-2013 * Support to link review button to productpage, reviewpage or external page (egTrustpilot, KiyOh, etc. ) * Updated layout * Minor bug fixes Version 1.2.0, release date: 14-03-2013 * Updated email template with color picker * Added Dutch language (admin & email template) * Small bug fixes Version 1.0.0, release date: 01-03-2013 * First release