On behalf of Mollie and Messagebird, we have developed a plugin that can send various Magento messages by SMS or Whatsapp through the MessageBird platform.
With the MessageBird plugin, it makes it possible to send Magento notification messages that normally are sent by e-mail, through MessageBird and deliver this by a mobile text message instantly to the customer. This has many advantages compared to e-mail, SMS is more personal, faster, and is delivered directly to the customer as a push notification. The text messages that are sent can be used to increase conversion or to improve the brand experience. How nice is it when you receive a message that the order has been received or that the order has actually been sent in combination with the expected delivery date? This gives the right expectation and can save questions on your own customer service.
When you also use Mollie Payments, it is possible to send a payment reminder to the customer in case the payment has not yet been completed, this will certainly increase the conversion.
This plugin is free to use but requires an active Messagebird account.
Brand experience related posts
Management of expectations and letting you know that everything has been received well can make a huge positive contribution to the experience of your brand.
Consider, for example, sending the following notifications to keep the brand experience good and to demonstrate accessibility ;
Order confirmation notification
We have successfully received your order with ID #20329 and are waiting for your payment, as soon as it is received, we will notify you. Have a nice day!
Invoice confirmation notification
We have successfully received your payment of €125,- for order #20329. The order has been forwarded to our warehouse. Thank you!
Great news! Your order will be shipped to Gonnetstraat 26 in Haarlem and will arrive tomorrow. Enjoy!
Credit Memo Notification
The refund of €125 for order #20329 has just been processed. Hopefully we'll see you again soon!
Conversion increasing messages
Because the push messages have a higher visibility and certain delivery, it is perfectly suitable for sending conversion-increasing messages.
Consider the messages below, for example
Product back in stock notification
Yes! Finally the Watter Superspray is back in stock, go directly to our webshop to buy the product before it is sold out again!
Product price change notification
Look quickly, the Watter Superspray has dropped in price! Quickly visit our online store to buy this product before it goes back to normal price.
*Extra! Mollie Payment reminder;
It seems that you have not completed the payment in full, make your order final and complete the payment via this link; http://www.mollie.com/checkout#3443
Mollie Payments Integration
In collaboration with Mollie Payments, we have made it possible to notify customers by e-mail of unfinished payments.
With the MessageBird integration, we can share this payment link directly with them via SMS so that the customers can instantly revive their order.
What is MessageBird
MessageBird enhances communication between businesses and their customers across every channel.
Its products and solutions are the fundamental building blocks for business communication across preferred channels, such as SMS, Voice, WhatsApp, WeChat, Messenger, Email and more .
Founded in Amsterdam in 2011, MessageBird connects to billions of devices and is trusted by nearly 20,000 customers. It operates in nine global hubs and is proud to be a 'Work Anywhere' company.
The MessageBird implementation in Magento 2 makes it easy to send personalized notifications directly to your customer.
Prices & MessageBird Account
Messagebird offers flexible tariff solutions for your company, sending an SMS does not have to be expensive and can quickly pay for itself with the conversion-enhancing messages.
To use this plugin you need an active MessageBird account with available Credits . Creating an account and obtaining API keys is free and can be done here;
View the prices here;
- Official MessageBird Magento 2 plugin
- In collaboration with Mollie Payments
- Free to use
- Easy installation and configuration
18.104.22.168, release date: 03-11-2021
- First public release