Account Management

• Delete - Remove multiple selected accounts

Configure your eKomi API connection credentials.

⚠️ Important: The Interface ID cannot be changed after the account is created. If you need to use a different Interface ID, create a new account.

Where to find your credentials:

1. Log into your eKomi dashboard
2. Navigate to Interface Settings or API Configuration
3. Copy your Interface ID and Interface Password

Read-only statistics imported from eKomi. These update automatically when you sync the account.

External URLs for your eKomi account.

These are typically imported from eKomi, but can be edited if needed.

Configure how review invitations are sent for this account.

Pending Period

The number of days to wait after an order reaches the trigger status before sending the review invitation.

Recommendations:

• Physical products: 7-14 days (allows for shipping and product use)
• Digital products: 1-3 days
• Services: 1-7 days after completion

Skip Orders Older Than

Orders placed more than this many days ago won't receive invitations, even if they meet other criteria.

Use cases:

• Prevent sending invitations for very old orders when first enabling the extension
• Limit the backlog when re-enabling invitations after a pause

Store View Selection

Choose which store views should send invitations through this eKomi account.

For multi-store setups:

• Create separate eKomi accounts per store/brand
• Assign each store view to its corresponding account
• This ensures reviews and invitations go to the correct eKomi account

Customer Group Selection

Target specific customer groups or exclude others.

Common scenarios:

• Send invitations only to retail customers, not wholesale
• Exclude "Not Logged In" to only invite registered customers
• Target specific VIP or loyalty program groups

Order Status

Choose which order status(es) trigger the invitation.

???? Tip: Using "Complete" is safest - it ensures the customer has received their order before asking for a review.

Custom Conditions

Advanced filtering based on order attributes. This allows you to create rules like:

• Only orders over €50
• Only orders containing specific products or categories
• Orders with specific shipping methods

1. Create an account for each brand:

   • Account 1: "Brand A" → Interface ID from Brand A's eKomi account
   • Account 2: "Brand B" → Interface ID from Brand B's eKomi account

2. Assign store views:

   • Account 1: Store views for Brand A
   • Account 2: Store views for Brand B

3. Configure invitations per account:

   • Each account can have different delay settings
   • Each sends invitations to its own eKomi interface

1. Create accounts per region/language:

   • Account 1: "Germany" → German eKomi account
   • Account 2: "France" → French eKomi account

2. Assign by store view:

   • German store view → German account
   • French store view → French account

• Double-check Interface ID and Password
• Ensure there are no extra spaces in the credentials
• Verify your eKomi account is active

1. Check the Last Fetched date in the grid
2. Try manual sync via the Sync button
3. Check var/log/ekomi_sr_error.log for API errors

1. Verify Enabled is checked in Review Invitations
2. Check that orders match your store view/customer group/status criteria
3. Verify the "Skip Orders Older Than" setting isn't filtering your orders
4. Check the Invitations grid for queued items