Reviews Grid

This guide covers the Reviews grid in eKomi Reviews. Here you'll find all imported reviews from your eKomi account(s), manage their approval status, and respond to customer feedback. The grid gives you full control over which reviews appear on your store and lets you moderate content before it goes live.

Location: Marketing → eKomi → Reviews

Grid Overview

The Reviews grid displays all reviews imported from your connected eKomi accounts. Each row represents a single customer review with its rating, comment, and approval status.

Available Columns

???? Tip: Click column headers to sort. Use the filters above each column to search for specific reviews.

How Reviews Enter the Grid

Reviews appear in this grid through:

1. Automatic Import - The cron job syncs reviews from eKomi at your configured frequency
2. Manual Import - Click the Import All button to fetch reviews immediately
3. Manual Sync - Click the Sync All button to synchronize with eKomi

New reviews arrive with status based on your Auto Approve Reviews setting:

• If enabled: Reviews are immediately "Approved" and visible on frontend
• If disabled: Reviews are "Pending" and require manual approval

Actions

Individual Row Actions

Click the Actions dropdown on any review row:

⚠️ Note: Approve/Disapprove buttons only appear when the review isn't already in that status.

Mass Actions

Select multiple reviews using the checkboxes, then choose from:

Inline Editing

You can edit reviews directly in the grid without opening a separate form.

Editable fields:

• Comment (customer review text)
• Response (your reply)
• Locale (language)
• Status (approval status)

To edit:

1. Click Edit in the row's Actions dropdown, or
2. Select reviews and choose Edit from mass actions
3. Make your changes directly in the grid cells
4. Click Save to apply changes

Toolbar Buttons

Use Import All after initial setup to get your existing reviews, or when you suspect reviews are missing.

Filtering Reviews

Use the filter row above the grid to narrow down reviews:

• ID - Search by review ID range
• Comment - Search within review text
• Rating - Filter by star rating
• Account Name - Show reviews from specific eKomi account
• Locale - Filter by language
• Created/Updated - Filter by date range
• Status - Show only Pending, Approved, or Not Approved

Click Apply Filters to update the grid. Click Clear All to reset filters.

Review Statuses

Workflow recommendation:

1. New reviews arrive as Pending (if auto-approve is off)
2. Review the content for quality/appropriateness
3. Approve good reviews, Disapprove problematic ones
4. Approved reviews appear on your store frontend

Responding to Reviews

You can add a response to any review:

1. Find the review in the grid
2. Click Edit in the Actions column
3. Enter your response in the Response field
4. Click Save

Responses show alongside the customer review on your frontend, demonstrating that you engage with customer feedback.

Best Practices

✅ Review pending items regularly - Don't let reviews sit in pending status too long

✅ Respond to negative reviews - Show customers you care about their experience

✅ Use filters effectively - Filter by "Pending" status to find reviews needing attention

✅ Bulk approve positive reviews - Use mass actions to quickly approve multiple 4-5 star reviews

❌ Don't delete legitimate negative reviews - It's better to respond professionally

❌ Don't edit customer comments - Only add responses, not modify what customers wrote

Need More Help?

Documentation:

• All Help Articles - Complete documentation overview

Support:

• Contact Support - Get help from our team