Product Updates Grid

The Product Updates Grid shows all products queued for real-time updates to Channable. Use it to monitor which products need syncing, manually trigger updates, and troubleshoot sync issues.

Location: Channable → Item Updates

Columns

Toolbar Buttons

Mass Actions

Select multiple items and use:

How Products Enter This Grid

Products are automatically added to this grid when your product feed is fetched. When Product Updates is enabled, each product in your feed gets registered here for real-time tracking.

Requirements:

1. Product Updates enabled - Go to Channable → Product Updates and set Enable to Yes for the store view
2. Feed must be fetched - The feed needs to be requested at least once after enabling Product Updates

How to manually populate the grid:

1. Enable Product Updates for your store view
2. Go to Channable → Product Feed
3. Scroll down to the Feeds section
4. Click the JSON Product Feed link for your store view
5. Wait for the feed to fully load (this adds all products to the grid)

Important: If the grid is empty, make sure Product Updates is enabled and then access the JSON Product Feed link to populate it. Channable will do this automatically when it fetches your feed.

How Products Get Invalidated

Products are marked for update (Needs Update = Yes) automatically when changes are detected:

How It Works

1. Product changes in Magento (price, stock, attributes)
2. Product gets flagged: Needs Update = Yes
3. Cron job runs and sends updates to Channable
4. After successful sync: Needs Update = No, Last Call updated

Status & Result

The Status and Result columns show sync feedback:

• Queued - Waiting to be sent
• Success - Update sent successfully
• Error - Check Result column for details

Tips

• Needs Update = Yes means the product is waiting in queue
• Use Run Manual to force immediate sync without waiting for cron
• Flush All Items is useful after major catalog changes to reset the queue
• Filter by Needs Update = Yes to see what's pending
• Check Last Call to verify updates are being sent regularly

Troubleshooting

Products stuck with "Needs Update = Yes":

• Verify cron is running: bin/magento cron:run --group=channable
• Check if Product Updates cron is enabled in configuration
• Review logs at var/log/channable/

Updates not reaching Channable:

• Verify webhook URL is configured in Channable
• Enable logging to debug API calls
• Check Result column for error messages

Need More Help?

Documentation:

• All Help Articles - Complete documentation overview

Support:

• Contact Support - Get help from our team