Synchronisation Logs

The Synchronisation Logs section contains three separate grids that track all sync activity between Magento and e-Boekhouden. Use these logs to monitor sync status, troubleshoot errors, and verify successful data transfers.

Location: Accounting → Synchronisation Logs

Available Log Grids

Invoice Log

Tracks all invoice synchronization attempts to e-Boekhouden.

Columns

Common Messages

Credit Memo Log

Tracks all credit memo synchronization attempts to e-Boekhouden.

Columns

Common Messages

Customer Log

Tracks all customer synchronization attempts to e-Boekhouden.

Columns

Common Messages

Understanding Log Entries

Success Indicators

• Green checkmark / Yes: Sync completed successfully
• Red X / No: Sync failed - check message for details

Log Entry Lifecycle

1. Sync initiated: Entry created when sync starts
2. API called: Request sent to e-Boekhouden
3. Response logged: Result recorded with success/failure
4. Message stored: Detailed info or error saved

Filtering Logs

All log grids support filtering:

• Date range: Filter by Date Created
• Success status: Show only successful or failed syncs
• Text search: Search by order number, invoice ID, or message content
• Platform: Filter by accounting platform

Use the Filters button to access all filter options.

Common Workflows

Find Failed Syncs

1. Open the relevant log grid (Invoice, Credit Memo, or Customer)
2. Filter by Success = No
3. Review error messages
4. Take corrective action based on error type

Investigate Specific Invoice

1. Go to Synchronisation Logs → Invoice
2. Search for the order or invoice number
3. Review all sync attempts for that invoice
4. Check messages for success or errors

Monitor Daily Sync Activity

1. Open any log grid
2. Filter by Date Created = Today
3. Review overall success rate
4. Address any failures

Debug API Issues

1. Filter logs for Success = No
2. Look for patterns in error messages
3. Common issues:
   • Authentication failures → Check API credentials
   • Timeout errors → Network or server issues
   • Validation errors → Missing required data

Error Resolution

Authentication Errors

Error: Invalid credentials / Authentication failed

Solution:

1. Go to Accounting → Configuration → e-Boekhouden Settings
2. Verify username and security codes
3. Test connection

Missing Customer Data

Error: Customer email required

Solution:

1. Ensure order has valid billing email
2. Check customer record in Magento

Tax Code Errors

Error: Invalid tax code

Solution:

1. Go to Accounting → Configuration → Tax Rate Mapping
2. Verify all tax rules have valid e-Boekhouden codes
3. Check for typos in tax codes

Invoice Already Exists

Error: Invoice number already exists

Solution:

• Invoice was previously synced
• Check e-Boekhouden directly for the invoice

Log Retention

Logs are stored indefinitely by default. Consider periodic cleanup for performance:

• Very old logs can be safely removed
• Keep at least 90 days for troubleshooting
• Export important data before cleanup

Need More Help?

Documentation:

• All Help Articles - Complete documentation overview

Support:

• Contact Support - Get help from our team