Troubleshoot OpenAI Commerce Issues in Magento 2

Symptoms:

• Feed generates but contains 0 products
• Feed file is very small

Solutions:

1. Check visibility filter:

   • Filter Options → Visibility → Ensure correct visibilities are selected
   • Most products should be "Catalog" or "Catalog, Search"

2. Check stock filter:

   • If "Exclude Out of Stock" is enabled, ensure products are in stock

3. Check category filter:

   • If category filter is enabled, ensure products are in included categories

4. Check product type settings:

   • For configurable products: If set to "Only Linked Simple Products", ensure simples exist and are enabled

Prevention: Start with minimal filters, then add restrictions once feed is working.

Symptoms:

• Feed generation never completes
• PHP timeout errors in logs
• Memory exhausted errors

Solutions:

1. Run via CLI instead of admin:

   bin/magento mm-openai:feed:create --store-id=1
   

   CLI has longer timeouts and no browser limitations.

2. Reduce feed size:

   • Add filters to exclude unnecessary products
   • Enable category filtering to focus on relevant products

3. Increase PHP limits (temporary):

   • Increase max_execution_time and memory_limit for CLI

Symptoms:

• Specific products don't appear in feed
• Product count is lower than expected

Solutions:

1. Check product status:

   • Product must be Enabled
   • Check if "Add disabled products" is set correctly

2. Check visibility:

   • Product visibility must match filter settings
   • "Not Visible Individually" products may be excluded

3. Check stock status:

   • If out-of-stock filter is enabled, check stock status

4. Check category assignment:

   • If category filter is active, product must be in included category

5. Check advanced filters:

   • Review any custom filter conditions

Debug tip: Enable Debug Mode and check logs for why specific products are excluded.

Symptoms:

• Feed URL returns error
• JSON parsing fails
• Invalid characters in output

Solutions:

1. Check product descriptions:

   • Remove or fix products with special characters that aren't UTF-8 encoded
   • Check for control characters in text fields

2. Verify attribute values:

   • Ensure mapped attributes contain valid data
   • Check for NULL or empty required values

3. Regenerate feed:

   bin/magento mm-openai:feed:create --store-id=1
   

Symptoms:

• Feed generates but missing seller information
• Policies not linked

Solutions:

1. Check seller configuration:

   • Seller Data → Seller Name must be filled in
   • Policy pages must be selected (not just created)

2. Verify CMS pages exist:

   • Check that selected CMS pages are enabled
   • Ensure pages have content

3. Save configuration:

   • After making changes, click Save Config
   • Clear cache if necessary

Symptoms:

• Products show no images in feed
• Image URLs are empty or invalid

Solutions:

1. Check image source setting:

   • Attributes → Source → Try "All Images" or specific image role

2. For configurable products:

   • Product Types → Use Parent Image for Simples → "Only if Empty"
   • Ensures parent images are used when simples have no images

3. Verify image URLs:

   • Check that your base URL is correctly configured
   • Ensure media URLs are accessible from outside

Symptoms:

• Click feed URL but page not found
• Feed file doesn't exist

Solutions:

1. Check feed was generated:

   • Look for file in var/export/openai/ directory
   • Check generation timestamp in admin

2. Regenerate feed:

   • Click Generate button or run CLI command

3. Check file permissions:

   • Ensure web server can write to var/export/ directory