Email Queue Management for Magento 2

The Email Queue shows all scheduled review invitations for the Product Review Reminder extension. Monitor pending emails, track delivery status, and see which customers have submitted reviews.

Location: Marketing → Review Reminder → Email Queue

Grid Columns

How Items Enter the Queue

Orders are automatically added to the queue when:

1. Order matches profile criteria:

   • Store view matches
   • Customer group matches
   • Order status reaches target status (e.g., Complete)
   • Order passes any configured conditions
   • Order is not older than the profile's maximum offset

2. Queue cron runs: The system periodically checks for qualifying orders based on the "Order Queue Processing" frequency setting.

3. Customer not unsubscribed: Customers who opted out are excluded.

4. No duplicate: Order hasn't already been queued.

Status Values

Type Values

Reviewed Status

Available Actions

Mass Actions

Row Actions

Filtering the Grid

Use filters to find specific queue items:

• Store View: Filter by purchase store
• Order: Search by order number
• Order Status: Filter by order status
• Profile: Filter by invitation profile
• Status: Show only Pending, Sent, or Error
• Reviewed: Show only reviewed or not reviewed

Common Use Cases

Monitor Pending Emails

Find Undelivered Emails

Track Review Conversion

Clean Up Test Orders

Troubleshooting Queue Issues

No items appearing in queue:

• Verify module is enabled
• Check that at least one profile is enabled and configured
• Verify cron is running (bin/magento cron:run)
• Run queue command manually: bin/magento reviewreminder:queue --offset=30

Emails stuck as Pending:

• Check scheduled date hasn't passed yet
• Verify email dispatch cron is running
• Run process command: bin/magento reviewreminder:process

All items show Error status:

• Check email configuration in Magento
• Verify SMTP settings if using external mail server
• Review debug logs for specific errors

Need More Help?

Documentation:

• All Help Articles - Complete documentation overview

Support:

• Contact Support - Get help from our team