Invitation Profiles for Magento 2

Profiles are the core of the Product Review Reminder extension. Each profile defines a set of rules that determine which orders receive review invitations, when emails are sent, and what templates to use. Create multiple profiles to target different customer segments with customized messaging.

Location: Marketing → Review Reminder → Invitation Profiles

Profile Overview

A profile controls:

• Who receives emails - Store views, customer groups, order statuses
• When emails are sent - Delay after order, follow-up timing
• What emails contain - Templates, coupon attachments
• Which orders qualify - Conditions based on order attributes

Creating a Profile

1. Go to Marketing → Review Reminder → Invitation Profiles
2. Click Add New
3. Configure each section as described below
4. Click Save

General Settings

Basic profile identification and targeting.

First Mail Settings

Configure the initial review invitation email.

Second Mail Settings

Optional follow-up reminder for customers who haven't reviewed.

Conditions

Advanced targeting using order attributes.

Use conditions to target orders based on:

• Order subtotal
• Product attributes
• Shipping method
• Payment method
• Custom attributes

Example Conditions:

• Only orders over €50: Subtotal greater than 50
• Specific products: Product SKU contains PREMIUM
• Exclude certain methods: Payment Method is not Cash on Delivery

Coupon Settings

Attach discount coupons to reward reviewers.

Override Email Templates

Use different templates based on customer's billing country.

This is useful for:

• Multi-language stores with single store view
• Country-specific messaging
• Regional compliance requirements

How to Configure:

1. Click Add relation
2. Select Country (billing country)
3. Select Template for that country
4. Repeat for additional countries

Customers from countries not explicitly mapped will receive the default template.

Coupon Templates by Country:

Same concept applies to coupon emails. Add country-specific coupon templates below the email template mappings.

Multiple Profile Strategies

By Customer Segment

By Store View

By Order Value

Profile Priority

When an order matches multiple profiles, the system processes based on profile order. Ensure more specific profiles are listed before general ones.

Best Practices

Do:

• ✅ Start with a single profile, expand after testing
• ✅ Use descriptive profile names
• ✅ Set reasonable delays (7-14 days after delivery)
• ✅ Enable second email for higher response rates
• ✅ Use country-specific templates for multi-language stores

Don't:

• ❌ Set very short delays (customers haven't received products)
• ❌ Create overlapping profiles without understanding priority
• ❌ Forget to set maximum offset on new profiles
• ❌ Enable profiles without testing email templates first

Testing a Profile

1. Create a test order in your store
2. Wait for cron to process (or run bin/magento reviewreminder:queue --offset=0)
3. Check the Email Queue for your order
4. Run bin/magento reviewreminder:process to send immediately
5. Verify email delivery and review form functionality

Need More Help?

Documentation:

• All Help Articles - Complete documentation overview

Support:

• Contact Support - Get help from our team