Rich Snippets Suite

Version v2.8.0
Platform Magento 2
Released 31 October 2025

Troubleshooting Rich Snippets Suite Issues

Solutions for common issues with the Rich Snippets Suite extension.

No Structured Data Appearing

Check Basic Configuration

  • Module Enabled: Magmodules → Rich Snippets Suite → General → Enabled = Yes
  • Schema Enabled: Each schema type (Product, Organization, etc.) has its own Enable switch
  • Cache Cleared: Run bin/magento cache:flush after configuration changes

Check Page Source

  1. Visit a product page on your storefront
  2. Right-click → View Page Source
  3. Search for application/ld+json
  4. If not found, check configuration above

Check for JavaScript Conflicts

Some themes or extensions may remove or modify the structured data:

  1. Enable Advanced → Remove Theme Snippets to clean theme markup
  2. Check for JavaScript that manipulates <script> tags
  3. Test in a different browser without extensions

Google Not Showing Rich Results

Rich Results Take Time

  • Google doesn't show rich results immediately
  • It can take days to weeks for Google to process and display
  • Not all pages are guaranteed to show rich results

Validate Your Markup

  1. Go to Rich Results Test
  2. Enter your product page URL
  3. Check for errors (red) and warnings (yellow)
  4. Fix any issues found

Common Validation Errors

"Missing field 'priceValidUntil'"

  • Configure Price Valid Until Mode in Product schema settings
  • Set a custom fallback or use special price dates

"Missing field 'review'"

  • This is a warning, not an error
  • Products without reviews won't have review data
  • Consider enabling "Add Separate Review(s)" when reviews exist

"Missing field 'brand'"

  • Map your brand attribute in Schema: Products → Attributes → Brand
  • Use Manufacturer attribute or create a dedicated brand attribute

"Image should be at least 1200 pixels wide"

  • Use larger product images
  • Google prefers high-resolution images for rich results

Duplicate Structured Data Warnings

Theme Conflicts

Your theme may output its own structured data:

  1. Enable Advanced → Remove Theme Snippets
  2. Clear cache
  3. Revalidate in Rich Results Test

Multiple Extensions

If you have multiple SEO extensions:

  1. Disable structured data in other extensions
  2. Use only Rich Snippets Suite for all schema output
  3. Check for conflicting markup in page source

Check for Multiple Product Schemas

Search page source for multiple "@type": "Product" entries:

  • There should be one Product schema per simple product
  • Configurable products may have ProductGroup + variants (this is correct)

Ratings Not Appearing

No Reviews Yet

  • Ratings require at least one approved review
  • Products without reviews won't show aggregateRating

Wrong Rating Source

  • Check Rating Source in Product schema settings
  • Ensure selected source (Native or third-party) has reviews

Rating Not Enabled

  • Verify Display Rating is set to Yes
  • Check that Rating Source is properly configured

Configurable Product Issues

All Variants Showing Same Data

  • Enable Split Configurable Products Snippets
  • Select Use Variants mode
  • Configure which attributes to inherit from parent

Reviews Not Showing on Variants

  • Enable Use reviews from parent product
  • Reviews are typically collected on parent products

Variant Images Not Correct

  • Check Use Parent Data for Simples settings
  • Remove "Image" from parent inheritance if variants have unique images

Local Business Not Showing

No Locations Added

  1. Go to Marketing → Rich Snippets → Local Business
  2. Add at least one location with complete information
  3. Enable LocalBusiness schema in configuration

Missing Required Fields

Google requires for LocalBusiness:

  • Business name
  • Address (street, city, postal code, country)
  • Coordinates (latitude, longitude)

Locations Not Selected

  • Check Local Business setting in configuration
  • Select "All" or choose specific locations

Shipping Details Not Working

No Shipping Entries

  1. Go to Marketing → Rich Snippets → Shipping Details
  2. Add shipping configurations per country
  3. Enable Shipping Details schema

Incomplete Data

Each entry needs:

  • Country
  • Shipping price and currency
  • Handling time (min/max)
  • Transit time (min/max)

OpenGraph/Twitter Cards Issues

Not Appearing

  • Enable OpenGraph/Twitter in Additional Markup section
  • Different page types have separate switches (Product, Category, CMS)

Wrong Image

  • OpenGraph uses the store logo from Store Information
  • Product pages use the product image
  • Ensure images meet minimum size requirements

Missing Twitter Username

  • Enter your Twitter username for proper Twitter Card attribution
  • Format: @username or just username

Performance Issues

Slow Page Load

Structured data generation is cached. If experiencing slowness:

  1. Ensure Magento caches are enabled
  2. Check for excessive "Extra Attributes" in Product schema
  3. Large numbers of reviews (100+) may impact performance

Clear Structured Data Cache

bin/magento cache:clean
bin/magento cache:flush

Debug Mode

Enable detailed logging:

  1. Go to Magmodules → Rich Snippets Suite → Debug & Logging
  2. Set Debug Mode to Yes
  3. Click Save Config

Check logs in var/log/ for schema generation details.

Selftest

Run the built-in diagnostic:

bin/magento richsnippets:selftest

The selftest checks:

  • Module configuration
  • Required settings
  • Schema generation capability

Common Scenarios

Schema Works Locally But Not in Production

  • Check for full-page cache (Varnish) excluding JSON-LD scripts
  • Verify same configuration in production
  • Clear all caches after deployment

Schema Disappeared After Update

  • Run bin/magento setup:upgrade
  • Clear cache
  • Check if configuration was reset

Different Results in Rich Results Test vs Page Source

  • Rich Results Test fetches live URL
  • Ensure page is accessible (no authentication, not blocked by robots.txt)
  • Check if CDN is serving stale content

Need More Help?

Documentation:

Support:

When contacting support, include:

  • Magento and extension version
  • Selftest results
  • Rich Results Test URL and errors
  • Screenshots of configuration
Created:
Updated:
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Bleijenberg winkelinrichting en materialen
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Google 18 Jun 2025
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Hugo de Groot
Uitstekende support! Wij gebruiken o.a. de Rich Snippets Suite extensie voor onze Magento 2 webshop (Hyvä) en hadden een specifieke vraag over structured data op PLP-pagina’s. Binnen no-time kregen we een inhoudelijk en duidelijk antwoord. Zeer prettig contact en goed onderbouwde uitleg. Absoluut een betrouwbare partner voor Magento-extensies!
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