Synchronisation Logs for Magento 2

• Green checkmark / Yes: Sync completed successfully
• Red X / No: Sync failed - check message for details

1. Sync initiated: Entry created when sync starts
2. API called: Request sent to SnelStart
3. Response logged: Result recorded with success/failure
4. Message stored: Detailed info or error saved

1. Open the relevant log grid (Invoice, Credit Memo, or Customer)
2. Filter by Success = No
3. Review error messages
4. Take corrective action based on error type

1. Go to Synchronisation Logs → Invoice
2. Search for the order or invoice number
3. Review all sync attempts for that invoice
4. Check messages for success or errors

1. Open any log grid
2. Filter by Date Created = Today
3. Review overall success rate
4. Address any failures

1. Filter logs for Success = No
2. Look for patterns in error messages
3. Common issues:
   • Authentication failures → Check OAuth connection
   • Timeout errors → Network or server issues
   • Validation errors → Missing required data

Error: Invalid credentials / Authentication failed

Solution:

1. Go to Accounting → Configuration → SnelStart Settings
2. Click "Connect to SnelStart" to re-authorize
3. Complete the OAuth flow

Error: Customer email required

Solution:

1. Ensure order has valid billing email
2. Check customer record in Magento

Error: Tax rate not found

Solution:

1. Go to Accounting → Configuration → Tax Rate Mapping
2. Verify all tax rules have valid SnelStart tax types
3. Map any unmapped tax rules

Error: Invoice number already exists

Solution:

• Invoice was previously synced
• Check SnelStart directly for the invoice

Error: Invalid ledger account

Solution:

1. Go to Ledger Accounts & Cost Centers
2. Click "Sync Ledger & Costs from SnelStart"
3. Reconfigure product ledgers