Troubleshooting TradeTracker Feed & Pixel Issues

Symptoms:

• Orders not appearing in TradeTracker dashboard
• No conversions recorded

Solutions:

1. Check pixel is enabled:

   • Go to TradeTracker → General → Conversion Pixel
   • Verify Enable = Yes

2. Verify credentials:

   • Check Campaign ID is correct
   • Check Product ID is correct
   • Log in to TradeTracker to verify values

3. Check page source:

   • Complete a test order
   • View source on success page
   • Search for TradeTracker tracking code

4. Clear caches:

   • Full page cache
   • Browser cache

Symptoms:

• Conversions track but amounts are incorrect
• Currency mismatch

Solutions:

1. Check currency settings:

   • Verify currency matches TradeTracker expectations
   • Check "Overwrite Currency Code" setting

2. Check order totals:

   • Verify what's being sent (subtotal vs grand total)
   • Consult with TradeTracker account manager

Symptoms:

• Affiliate links don't redirect properly
• Tracking parameters lost

Solutions:

1. Check DirectLinking is enabled:

   • Go to TradeTracker → General → DirectLinking
   • Verify Enable = Yes

2. Verify URL Key:

   • Check URL key matches what TradeTracker expects
   • Test the redirect URL manually

3. Check for URL conflicts:

   • Ensure no other extension uses the same URL key
   • Check for CMS page conflicts

Symptoms:

• No feed file created
• Empty feed
• Generate button does nothing

Solutions:

1. Check feed is enabled:

   • Go to TradeTracker → Product Feed → General
   • Verify Enable = Yes for this store view

2. Check cron:

   • Verify Magento cron is running
   • Check cron_schedule table for tradetracker jobs

3. Generate manually:

   bin/magento tradetracker:feed:generate
   

4. Check logs:

   • Review var/log/ for errors
   • Look for memory or timeout issues

Symptoms:

• Some products not in feed
• Product count lower than expected

Solutions:

1. Check filters:

   • Review Filter Options settings
   • Check visibility filter
   • Check category filter
   • Check stock filter

2. Check product data:

   • Product must be enabled
   • Product must have required attributes
   • Product must meet filter criteria

3. Check product types:

   • For configurable: check if simples or parents are exported
   • Verify Product Types settings match your needs

Symptoms:

• Wrong prices
• Wrong images
• Missing descriptions

Solutions:

1. Check attribute mapping:

   • Verify each field maps to correct Magento attribute
   • Check Name, Description, Brand, EAN mappings

2. Check product type settings:

   • Verify parent/simple fallback settings
   • Check "Use Parent Data" selections

3. Regenerate feed:

   • Clear cache
   • Generate new feed
   • Verify in TradeTracker - Feeds section

Symptoms:

• 404 error when accessing feed URL
• Feed URL returns empty

Solutions:

1. Check feed was generated:

   • Go to TradeTracker - Feeds section
   • Verify feed file exists

2. Check file permissions:

   • Feed files should be readable
   • Check pub/media/ permissions

3. Check web server config:

   • XML files should be served correctly
   • No access restrictions on feed directory

Solutions:

1. Run during off-peak:

   • Schedule cron for low-traffic hours
   • Generate manually when needed

2. Check product count:

   • Large catalogs take longer
   • Consider filtering to reduce products

3. Check server resources:

   • Increase PHP memory limit if needed
   • Check for timeout issues

1. Go to TradeTracker → General → Debug
2. Enable Debug Mode
3. Reproduce the issue
4. Check logs in var/log/