Returns Grid

The Returns Grid shows all marketplace returns received from Channable. Use it to track return requests, create credit memos, and manage the return workflow for your marketplace orders.

Location: Channable → Channable Returns

Columns

Some columns are hidden by default (Channel Return ID, Channel Order ID, Platform Order ID). Click Columns to show/hide.

Return Status

Mass Actions

Select multiple returns and use these bulk actions:

Actions

Click the Select dropdown in the Actions column for individual returns:

• View Order - Open the related Magento order
• Create Creditmemo - Create a credit memo for this return
• Accept / Reject - Update the return status

Workflow

1. Return arrives from Channable → Status: New
2. Review the return reason and item
3. Either:
   • Accept the return and create a credit memo
   • Reject if the return doesn't meet your policy
4. Credit memo creation updates Channable automatically (if configured)

Tips

• Use Order Creditmemos column to see if the order already has refunds
• Click Magento Order to quickly access the original order
• Enable Automatically match Returns in configuration to auto-process returns when creating credit memos

Need More Help?

• Orders Configuration - Returns section
• Troubleshooting