Looking for Magento 2 Channable integration? View the full Magento 2 Channable integration page to explore features, configuration options, and pricing.
The Returns Grid shows all marketplace returns received from Channable. Use it to track return requests, create credit memos, and manage the return workflow for your marketplace orders.
Location: Channable → Channable Returns
Columns
Column
Description
ID
Internal return ID
Store
Magento store view
Magento Order
Link to the original Magento order
Magento Creditmemo
Link to the credit memo (if created)
Customer
Customer name
Item
Product being returned with quantity
Reason
Return reason provided by customer
Order Creditmemos
Number of existing credit memos on the order
Order Status
Current Magento order status
Imported
When the return was received
Status
Return processing status
Some columns are hidden by default (Channel Return ID, Channel Order ID, Platform Order ID). Click Columns to show/hide.
Return Status
Status
Meaning
New
Return received, not yet processed
Accepted
Return accepted, ready for credit memo
Rejected
Return was rejected
Repaired
Item was repaired instead of refunded
Exchanged
Item was exchanged
Keeps
Customer keeps the item
Cancelled
Return was cancelled
Mass Actions
Select multiple returns and use these bulk actions:
Action
Description
Re-process
Retry processing selected returns
Delete
Remove returns from grid (does NOT update Channable)
Create Credit Memo
Create credit memos for selected returns
Create Credit Memo + Set as Accepted
Create credit memos and update status to Accepted
Actions
Click the Select dropdown in the Actions column for individual returns:
View Order - Open the related Magento order
Create Creditmemo - Create a credit memo for this return
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