Feedback Company Reviews

Feedback Company Reviews

Version v1.8.2
Platform Magento 2
Released 19 November 2025
View product View changelog
On this page
Grid Overview Grid Columns How Reviews Enter the Grid Automatic Import (Cron) Manual Import What Gets Imported Filtering Reviews Filter Examples Review Statuses Changing Status Mass Actions Using Mass Actions Viewing Review Details Sync Reviews Button Grid Customization Show/Hide Columns Save View Export Best Practices Review Moderation Keeping Data Clean Performance Need More Help?

Reviews Grid

This guide covers the reviews management interface in Feedback Company Reviews. The reviews grid allows you to view, filter, approve, and manage all imported reviews.

Location: Marketing → Feedback Company → Reviews

Grid Overview

The reviews grid displays all reviews imported from Feedback Company.

Grid Columns

Column Description
ID Internal review ID
Account Which Feedback Company account this review belongs to
Rating Star rating (1-5 or 1-10 depending on settings)
Comment The review text content
Customer Customer name (if available)
Locale Language of the review
Status Approval status (Approved/Pending/Rejected)
Created When the review was created in Feedback Company
Imported When the review was imported into Magento

How Reviews Enter the Grid

Reviews are imported automatically via cron or manually:

Automatic Import (Cron)

  • Runs based on Import Frequency setting (hourly/6h/daily)
  • Only imports new reviews since last sync
  • All new reviews enter as "Approved" by default

Manual Import

  • Click Sync Reviews button in the grid
  • Or run CLI: bin/magento shopreview:feedbackcompany:sync

What Gets Imported

  • All reviews from connected accounts
  • Review text, rating, date, customer info
  • Review locale (language)

Filtering Reviews

Use the filters to find specific reviews:

Filter Usage
Account Show reviews from specific account
Rating Filter by star rating (e.g., only 5-star reviews)
Status Show Approved/Pending/Rejected
Locale Filter by review language
Created Date Reviews created within date range
Keyword Search in review text

Filter Examples

Find negative reviews to address:

  • Rating: 1, 2, or 3
  • Status: Approved

Find reviews in specific language:

  • Locale: nl_NL (Dutch)

Review Statuses

Status Meaning Display
Approved Visible on frontend Yes
Pending Awaiting manual review No
Rejected Hidden from display No

Changing Status

  1. Select reviews using checkboxes
  2. Choose action from Actions dropdown:
    • Approve
    • Set as Pending
    • Reject
  3. Click Submit

Or edit individual review to change status.

Mass Actions

Available mass actions:

Action Description
Approve Set selected reviews to Approved status
Set Pending Set selected reviews to Pending status
Reject Set selected reviews to Rejected status
Delete Remove reviews from database

Using Mass Actions

  1. Check the boxes next to reviews you want to modify
  2. Select an action from the Actions dropdown
  3. Click Submit

Viewing Review Details

Click on a review row to see full details:

  • Complete review text
  • All customer information
  • Import metadata
  • Review responses (if any)

Sync Reviews Button

The Sync Reviews button triggers a manual import:

  • Fetches new reviews from all connected accounts
  • Updates existing reviews if changed
  • Shows result count after completion

Use this when:

  • Testing your setup
  • Want reviews immediately without waiting for cron
  • Troubleshooting import issues

Grid Customization

Show/Hide Columns

  1. Click the Columns button above the grid
  2. Check/uncheck columns to display
  3. Drag to reorder columns

Save View

Your column preferences are saved automatically.

Export

  1. Click Export button
  2. Choose format (CSV or Excel)
  3. Download file with current grid data (respects active filters)

Best Practices

Review Moderation

  • Regularly check for low-rating reviews
  • Respond to negative feedback promptly
  • Don't reject legitimate negative reviews (looks suspicious)

Keeping Data Clean

  • Periodically review "Pending" items
  • Delete test reviews
  • Maintain consistent approval criteria

Performance

  • Use filters instead of loading all reviews
  • Export large datasets rather than viewing in grid
  • Keep review counts reasonable in widgets

Need More Help?

Documentation:

Support:

Created:
Updated:
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Alexandru-Manuel Carabus
Magmodules sets the bar for Magento module quality and support—we check their catalog first for client feature requests, and they’re our first choice for licenses.
Google 30 days ago
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Matt Austin
Possibly the fastest support response times of any Magento Extension vendor. Great extensions too!
Google 09 Sep 2025
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Jan Privé
Dankzij de heldere uitleg en snelle reactie van Magmodules kon mijn vraag, en dus mijn Magento-probleem, binnen enkele uren worden beantwoord. Doeltreffend, zonder moeilijke termen, gewoon zo als het zou moeten zijn.... Bedankt!
Google 05 Sep 2025
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Denis Metzler
To evaluate a provider, it is not enough to consider only the product offered, but also its after-sales service, such as support and troubleshooting. Magmodules has been extremely satisfactory at all levels on multiple occasions and sets the bar at the top when comparing the competition.
Google 02 Sep 2025
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Bleijenberg winkelinrichting en materialen
Goed bereikbaar, reageren snel en denken oplossingsgericht. Een aanrader.
Google 30 Jul 2025
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Patrick Verduijn
Magmodules biedt plugins aan die van hoge kwaliteit zijn tegen een goede prijs, waar dit bedrijf in uitblinkt is de bereidheid om de zeldzame feedback & problemen met de plugins te willen onderzoeken, mee te willen denken in het debuggen van problemen en goede oplossingen toe te passen. In mijn decennium ervaring met Magento & 3th parties is Magmodules absoluut een uniqum binnen de markt.
Google 25 Jul 2025
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Erik de Groot
Magemodules heeft hele sterke Magento extensies en een proactieve support. Al jaren heel erg tevreden over jullie service en producten!
Google 18 Jul 2025
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René Zeuner
We are using the Mollie Magento extension from Magmodules. It works excellently without flaws. Very fast, competent and friendly support. Thanks!
Google 30 Jun 2025
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R. U.
Erg goed team, reageren snel en duidelijk en hebben met toegang tot onze database erg goed geholpen (eigenlijk een gratis customization).
Google 18 Jun 2025
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Hugo de Groot
Uitstekende support! Wij gebruiken o.a. de Rich Snippets Suite extensie voor onze Magento 2 webshop (Hyvä) en hadden een specifieke vraag over structured data op PLP-pagina’s. Binnen no-time kregen we een inhoudelijk en duidelijk antwoord. Zeer prettig contact en goed onderbouwde uitleg. Absoluut een betrouwbare partner voor Magento-extensies!
Google 13 Jun 2025