Feedback Company Reviews Grid in Magento 2

This guide covers the reviews management interface in Feedback Company Reviews. The reviews grid allows you to view, filter, approve, and manage all imported reviews.

Location: Marketing → Feedback Company → Reviews

Grid Overview

The reviews grid displays all reviews imported from Feedback Company.

Grid Columns

Column	Description
ID	Internal review ID
Account	Which Feedback Company account this review belongs to
Rating	Star rating (1-5 or 1-10 depending on settings)
Comment	The review text content
Customer	Customer name (if available)
Locale	Language of the review
Status	Approval status (Approved/Pending/Rejected)
Created	When the review was created in Feedback Company
Imported	When the review was imported into Magento

How Reviews Enter the Grid

Reviews are imported automatically via cron or manually:

Automatic Import (Cron)

Runs based on Import Frequency setting (hourly/6h/daily)
Only imports new reviews since last sync
All new reviews enter as "Approved" by default

Manual Import

Click Sync Reviews button in the grid
Or run CLI: bin/magento shopreview:feedbackcompany:sync

What Gets Imported

All reviews from connected accounts
Review text, rating, date, customer info
Review locale (language)

Filtering Reviews

Use the filters to find specific reviews:

Filter	Usage
Account	Show reviews from specific account
Rating	Filter by star rating (e.g., only 5-star reviews)
Status	Show Approved/Pending/Rejected
Locale	Filter by review language
Created Date	Reviews created within date range
Keyword	Search in review text

Filter Examples

Find negative reviews to address:

Rating: 1, 2, or 3
Status: Approved

Find reviews in specific language:

Locale: nl_NL (Dutch)

Review Statuses

Status	Meaning	Display
Approved	Visible on frontend	Yes
Pending	Awaiting manual review	No
Rejected	Hidden from display	No

Changing Status

Select reviews using checkboxes
Choose action from Actions dropdown:
- Approve
- Set as Pending
- Reject
Click Submit

Or edit individual review to change status.

Mass Actions

Available mass actions:

Action	Description
Approve	Set selected reviews to Approved status
Set Pending	Set selected reviews to Pending status
Reject	Set selected reviews to Rejected status
Delete	Remove reviews from database

Using Mass Actions

Check the boxes next to reviews you want to modify
Select an action from the Actions dropdown
Click Submit

Viewing Review Details

Click on a review row to see full details:

Complete review text
All customer information
Import metadata
Review responses (if any)

Sync Reviews Button

The Sync Reviews button triggers a manual import:

Fetches new reviews from all connected accounts
Updates existing reviews if changed
Shows result count after completion

Use this when:

Testing your setup
Want reviews immediately without waiting for cron
Troubleshooting import issues

Grid Customization

Show/Hide Columns

Click the Columns button above the grid
Check/uncheck columns to display
Drag to reorder columns

Save View

Your column preferences are saved automatically.

Export

Click Export button
Choose format (CSV or Excel)
Download file with current grid data (respects active filters)

Best Practices

Review Moderation

Regularly check for low-rating reviews
Respond to negative feedback promptly
Don't reject legitimate negative reviews (looks suspicious)

Keeping Data Clean

Periodically review "Pending" items
Delete test reviews
Maintain consistent approval criteria

Performance

Use filters instead of loading all reviews
Export large datasets rather than viewing in grid
Keep review counts reasonable in widgets

Need More Help?

Documentation:

All Help Articles - Complete documentation overview

Support: