Sync Log Grid - Monitor Synchronization History

Monitor synchronization history in the KatanaPIM Connect Sync Log grid. Track sync operations, execution times, and errors.

Accessing the Grid

Navigate to Katana PIM → Sync Log in the admin menu.

Grid Columns

Column	Description
ID	Log entry ID
Entity	Entity type (Product, Category, Attribute, Asset)
Action	Action performed (Import, Update, Create, Delete)
Message	Summary message
Execution Time	How long the operation took
Errors	Error details if applicable
Success	Whether operation succeeded
Created	When the sync ran

Additional columns (hidden): Created count, Updated count, No Update count, Force Update count, Deleted count.

Understanding Log Entries

Each sync operation creates a log entry:

Entity	Logged Actions
Product	Import from PIM, Create in Magento, Update in Magento
Category	Import from PIM, Create in Magento
Attribute	Import from PIM, Create in Magento
Asset	Import from PIM, Add to gallery

Reading Results

Success Entry

Success = Yes
Message shows counts (created, updated, no change)
Errors is empty

Failed Entry

Success = No
Errors contains detailed error information
Review error details to diagnose issues

Common Error Patterns

Error	Cause	Solution
API connection failed	Invalid credentials	Check API URL and Key
Product not found	Parent missing	Import parents first
Attribute not mapped	Missing mapping	Configure in Attributes grid
Memory exhausted	Large import	Reduce batch size
Timeout	Slow connection	Use CLI instead

Using Logs for Troubleshooting

Find the failed sync - Filter by Success = No
Read error details - Expand the Errors column
Identify the entity - Note which entity type failed
Check related grid - Go to Products/Categories/Attributes grid
Resolve the issue - Fix configuration or data
Retry sync - Run sync again

Log Retention

Logs are kept indefinitely by default. For large installations, consider:

Periodic cleanup of old log entries
Monitoring log table size

Need More Help?

Documentation:

All Help Articles - Complete documentation overview

Support:

Contact Support - Get help from our team

KatanaPIM

Sync Log Grid - Monitor Synchronization History

Accessing the Grid

Grid Columns

Understanding Log Entries

Reading Results

Success Entry

Failed Entry

Common Error Patterns

Using Logs for Troubleshooting

Log Retention

Need More Help?

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