Product Review Reminder

Version v1.14.2
Platform Magento 2
Released 24 November 2025

Email Templates for Magento 2

Customize the emails sent by the Product Review Reminder extension. This guide covers the available templates, customization options, and available variables.

Default Templates

The extension includes three email templates:

Template Purpose
Review Reminder Email Main invitation asking customers to review purchased products
Review Reminder Coupon Coupon reward sent after customer submits a review
Review Reminder Admin Notification Notifies admin when a new review is submitted

Creating Custom Templates

Step 1: Load Base Template

  1. Go to Marketing → Email Templates
  2. Click Add New Template
  3. Under Load default template:
    • Template: Select the Review Reminder template to customize
    • Click Load Template

Step 2: Customize Content

Edit the template:

  • Template Name: Give it a descriptive name (e.g., "Review Invitation - Dutch")
  • Template Subject: Customize the email subject line
  • Template Content: Modify HTML/text content

Step 3: Save and Assign

  1. Click Save Template
  2. Go to your invitation profile
  3. Select your new template in Default Template

Available Variables

Use these variables in your email templates:

Customer Information

Variable Description
`` Customer's full name
`` Customer's email address
`` Customer's first name
`` Customer's last name

Order Information

Variable Description
`` Order number
`` Order date
`` Order total
`` Store name
Variable Description
`` Direct link to review form
`` Configured link text

Product Information

Variable Description
`` Product name
`` Product SKU
`` Product page URL
`` Product image URL

Products Loop

Display all ordered products:


Coupon Variables

For coupon templates:

Variable Description
`` Generated coupon code
`` Coupon expiration date
Variable Description
`` Link to opt-out of future emails

Template Best Practices

Subject Lines

Do:

  • ✅ Include customer name: ", how was your purchase?"
  • ✅ Mention the product: "Tell us about your "
  • ✅ Keep it short and clear

Don't:

  • ❌ Use ALL CAPS or excessive punctuation
  • ❌ Make it look like spam
  • ❌ Be misleading about content

Email Content

Do:

  • ✅ Keep the message concise
  • ✅ Include a clear call-to-action button
  • ✅ Show product image as a reminder
  • ✅ Explain the benefit of reviewing
  • ✅ Include unsubscribe link (required)

Don't:

  • ❌ Make the email too long
  • ❌ Hide the review button
  • ❌ Forget mobile responsiveness
  • ❌ Use aggressive language

Mobile Optimization

  • Use responsive email design
  • Test on mobile devices
  • Ensure buttons are tap-friendly (min 44px)
  • Keep subject lines short for mobile preview

Country-Specific Templates

Use different templates for different countries:

  1. Create templates for each language/country
  2. In your profile, go to Override default email templates
  3. Map countries to templates:
    • Netherlands → Dutch template
    • Germany → German template
    • (Unmapped) → Default template

Testing Templates

Preview Method

  1. Go to Marketing → Email Templates
  2. Open your template
  3. Click Preview Template
  4. Check rendering and variables

Live Test

  1. Create a test order
  2. Add to queue: bin/magento reviewreminder:queue --offset=0
  3. Process immediately: bin/magento reviewreminder:process
  4. Check your inbox

Debugging

If templates don't render correctly:

  1. Enable Debug Mode in configuration
  2. Check logs for template errors
  3. Verify all variables exist for the email context

Example: Simple Invitation Email



<table>
    <tr>
        <td>
            <h1>Hi ,</h1>

            <p>Thank you for your recent order #!</p>

            <p>We'd love to hear your thoughts about the products you purchased.
            Your review helps other customers and helps us improve.</p>

            <p style="text-align: center; margin: 30px 0;">
                <a href=""
                   style="background: #1979c3; color: #fff; padding: 15px 30px;
                          text-decoration: none; border-radius: 4px;">
                    Write a Review
                </a>
            </p>

            <p>Thank you!<br>
            The  Team</p>
        </td>
    </tr>
</table>

<p style="font-size: 12px; color: #666;">
    <a href="">Unsubscribe</a> from review reminders
</p>


Need More Help?

Documentation:

Support:

Created:
Updated:
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