Processing Log for Review Reminders

The Processing Log shows a history of all review reminder emails sent by the Product Review Reminder extension. Use this grid to track email delivery, troubleshoot issues, and audit your review invitation campaigns.

Location: Marketing → Review Reminder → Processing Log

Grid Columns

Column	Description
ID	Unique log entry identifier.
Store View	Store from which the email was sent.
Order	Order number with link to order details.
Email customer	Recipient email address.
Email template used	Which template was used (hidden by default).
Email sent	Whether the email was successfully sent (Yes/No).
Created At	Timestamp when the log entry was created.
Type	Type of email: Invitation, Coupon, or other.

Log Entry Types

Type	Description
Invitation	Review invitation email (first or second reminder).
Coupon	Coupon reward email sent after review submission.
Error	Failed email attempt with error details.

How to Use the Log

Verify Email Delivery

Filter by Email sent = Yes
Review the list of successfully sent emails
Check timestamps match expected send times

Find Failed Emails

Filter by Email sent = No
Note the order numbers affected
Check queue for retry status or re-queue manually

Track Specific Orders

Use the Order filter
Enter order number
See all emails sent for that order

Audit Email Activity

Filter by date range using Created At
Export data if needed for reporting
Monitor volume trends

Filtering Options

Filter	Use Case
Store View	View emails for specific store
Order	Find emails for specific order
Email customer	Search by recipient address
Email sent	Show only successful or failed
Created At	Filter by date range
Type	Show only invitation, coupon, etc.

Common Scenarios

"Customer says they didn't receive email"

Search by customer email address
Check if entry exists with Email sent = Yes
If yes, email was sent - check spam folders
If no entry or sent = No, check queue status

"How many emails sent this month?"

Filter Created At to current month
Filter Email sent = Yes
Count total entries

"Which template is being used?"

Enable Email template used column (hidden by default)
Check template ID for entries
Verify correct template is configured in profile

Log Retention

The log maintains historical records of all email activity. Consider:

Regular cleanup for very high-volume stores
Database maintenance if log table grows large
Archiving old records if audit trail needed

Troubleshooting with Logs

Many entries with Email sent = No:

Check Magento email configuration
Verify SMTP settings
Review server mail logs

Missing log entries:

Verify cron is running
Check queue processing status
Enable debug mode for more details

Wrong template showing:

Verify profile template configuration
Check country-specific template overrides

Need More Help?

Documentation:

All Help Articles - Complete documentation overview

Support:

Contact Support - Get help from our team

Product Review Reminder

Processing Log for Review Reminders

Grid Columns

Log Entry Types

How to Use the Log

Verify Email Delivery

Find Failed Emails

Track Specific Orders

Audit Email Activity

Filtering Options

Common Scenarios

"Customer says they didn't receive email"

"How many emails sent this month?"

"Which template is being used?"

Log Retention

Troubleshooting with Logs

Need More Help?

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