Review Reminder Processing Log in Magento 2

The Processing Log shows a history of all review reminder emails sent by the Product Review Reminder extension. Use this grid to track email delivery, troubleshoot issues, and audit your review invitation campaigns.

Location: Marketing → Review Reminder → Processing Log

Grid Columns

Log Entry Types

How to Use the Log

Verify Email Delivery

Find Failed Emails

Track Specific Orders

Audit Email Activity

Filtering Options

Common Scenarios

"Customer says they didn't receive email"

"How many emails sent this month?"

"Which template is being used?"

Log Retention

The log maintains historical records of all email activity. Consider:

• Regular cleanup for very high-volume stores
• Database maintenance if log table grows large
• Archiving old records if audit trail needed

Troubleshooting with Logs

Many entries with Email sent = No:

• Check Magento email configuration
• Verify SMTP settings
• Review server mail logs

Missing log entries:

• Verify cron is running
• Check queue processing status
• Enable debug mode for more details

Wrong template showing:

• Verify profile template configuration
• Check country-specific template overrides

Need More Help?

Documentation:

• All Help Articles - Complete documentation overview

Support:

• Contact Support - Get help from our team