Troubleshooting Shopreviews.com Extension

Symptoms:

• Reviews grid is empty
• No new reviews appearing
• Last sync date not updating

Solutions:

1. Verify extension is enabled in configuration
2. Check account connection status in General settings
3. Ensure Automation is enabled with valid frequency
4. Verify Magento cron is running:

   bin/magento cron:run
   

5. Check if reviews exist in your Shopreviews.com dashboard
6. Review logs for sync errors

Symptoms:

• Account Information shows disconnected status
• No websites available in dropdown
• Empty sources list

Solutions:

1. Verify your Shopreviews.com account is active
2. Check API credentials are correctly configured
3. Ensure your server can reach Shopreviews.com API
4. Clear Magento cache and reload configuration
5. Contact Shopreviews.com support if connection persists

Symptoms:

• 404 error on review page URL
• Blank page when accessing reviews

Solutions:

1. Verify Shopreviews Overview Page is enabled
2. Check URL path is correctly set
3. Clear cache: bin/magento cache:flush
4. Check URL rewrites:

   bin/magento indexer:reindex
   

5. Verify website is selected in configuration

Symptoms:

• Widget configured but not visible
• Empty widget area
• Widget shows loading but no content

Solutions:

1. Verify widget is saved and assigned to layout
2. Check Layout Updates configuration
3. Ensure reviews exist in the system
4. Verify correct website is selected in widget
5. Clear cache: bin/magento cache:flush
6. Check browser console for JavaScript errors

Symptoms:

• Reviews from one platform not appearing
• Some sources showing 0 reviews

Solutions:

1. Check source status in Shopreviews.com → Data → Sources
2. Verify the source is connected in your Shopreviews.com dashboard
3. Check last sync date for the source
4. Force a manual sync through Shopreviews.com dashboard
5. Wait for next cron cycle

Symptoms:

• No JSON-LD in page source
• Google Rich Results Test shows no data

Solutions:

1. Verify Add Google Structured Data is enabled
2. Clear full page cache
3. Check page source for application/ld+json script
4. Ensure reviews exist for the page
5. Test with Google Rich Results Test tool

Symptoms:

• Reviews never update automatically
• Sync only works manually

Solutions:

1. Verify Magento cron is configured:

   crontab -l
   

2. Check cron is running:

   bin/magento cron:run --group=default
   

3. Verify Automation is enabled in configuration
4. Check cron frequency setting
5. Review var/log/cron.log for errors

Symptoms:

• Review page loads slowly
• Widgets cause page delay

Solutions:

1. Reduce Reviews per page setting
2. Enable Magento full page cache
3. Check server resources
4. Optimize widget placement
5. Review database query performance

If automatic sync isn't working, you can trigger sync through:

1. Shopreviews.com dashboard
2. Wait for next cron cycle after fixing issues

If reviews are delayed:

• Increase sync frequency in Automation settings
• Check cron is running at expected intervals
• Verify server timezone matches expectations

If the extension can't connect to Shopreviews.com:

1. Check server firewall allows outgoing HTTPS
2. Verify SSL certificates are up to date
3. Test API endpoint accessibility
4. Check for proxy configuration requirements

The extension includes CSP whitelist. If you see CSP errors:

1. Check browser console for blocked resources
2. Verify CSP configuration in Magento
3. Add required domains to CSP whitelist if needed