Troubleshooting

Common issues and solutions for WebwinkelKeur Reviews.

Reviews Not Importing

Check API Connection

1. Verify Shop ID and API Key are correct
2. Run selftest: bin/magento shopreview:webwinkelkeur:selftest
3. Check if WebwinkelKeur API is accessible

Check Cron

bin/magento cron:run --group=shopreview

Verify cron is configured and running.

Widget Not Displaying

Common Causes

1. Cache - Clear cache: bin/magento cache:flush
2. Module disabled - Check Configuration → Enable is set to Yes
3. Layout issues - Verify widget is assigned to correct pages

Widget Configuration

1. Go to Content → Widgets
2. Check widget is enabled
3. Verify Layout Updates are set correctly

Invitations Not Sending

Checklist

1. Invitations enabled - Check Configuration
2. Cron running - Invitations are sent via cron
3. Order status - Order must match configured status
4. Delay period - Orders must be older than configured delay

Manual Test

bin/magento shopreview:webwinkelkeur:invitations --send

API Errors

Authentication Failed

• Verify Shop ID matches your WebwinkelKeur account
• Check API Key is correct and active
• Ensure no extra spaces in credentials

Rate Limiting

• Reduce import frequency
• Contact WebwinkelKeur if limits are too restrictive

Performance Issues

Slow Page Load

1. Enable caching
2. Reduce number of reviews in widgets
3. Use Full Page Cache

High Server Load

• Adjust import frequency
• Optimize cron schedule

Debug Mode

Enable detailed logging:

1. Go to Stores → Configuration → Magmodules → WebwinkelKeur
2. Set Debug Mode to Yes
3. Check var/log/webwinkelkeur.log

Need More Help?

Documentation:

• All Help Articles - Complete documentation overview

Support:

• Contact Us - Get help from our team