Exairon Connect for Magento 2
Powerful Magento 2 Exairon Connect for Conversational Commerce & Messaging Automation
Connect your Magento 2 store to the Exairon customer experience platform
Customers increasingly expect to hear from stores where they already chat: on WhatsApp, messaging apps, and live chat. Exairon Connect brings that conversational layer to Magento 2 by linking your store directly to the Exairon platform, so you can reach shoppers on the channels they actually use.
The extension synchronizes customers, sends transactional messages for key order events, recovers abandoned carts automatically, and embeds an Exairon chat widget on your storefront. Everything is configured from the Magento admin and processed reliably in the background.
Built for merchants, agencies, and developers, Exairon Connect turns one-way email flows into two-way conversations, without custom development or brittle third-party glue code.
Keep Customer Data in Sync Automatically
Great conversations start with clean, up-to-date customer data. Exairon Connect automatically syncs your Magento customers to Exairon on registration, profile updates, and order placement, so your messaging platform always reflects your store.
The sync payload includes name, email, phone, billing country and city, customer group, store view, and any custom attributes you choose to add. Customers are matched in Exairon by email address, keeping records deduplicated and consistent.
- Event-driven: new and updated customers sync as they happen.
- Custom attributes: include extra fields in the payload when you need them.
- Bulk sync CLI: queue your entire customer base, or a single customer, on demand.
Everything runs through Magento's message queue, so syncing scales without slowing down the storefront.
Customer sync
Automatically push customer data to Exairon on registration, profile update, and order placement.
Transactional messaging
Send WhatsApp and messaging notifications for order, shipment, and refund events via Exairon templates.
Abandoned cart recovery
Detect abandoned carts and send timed recovery messages with an optional single-use coupon.
Chat widget
Embed the Exairon chat widget on your storefront for live, on-site conversations.
Transactional Messaging on WhatsApp and Beyond
Order updates land better in a chat than in a crowded inbox. Exairon Connect sends transactional notifications for the moments that matter, through configurable Exairon templates on the channel you choose.
The right message at every order event
Enable messages independently for order confirmation, shipment notification, and refund notification. Each template is populated with the relevant details: order number and customer name everywhere, plus order total and link, carrier and tracking number, or refund amount depending on the event.
Respectful by default
Every transactional message honours the customer's campaign opt-out preference in Exairon, so you stay compliant and keep customer trust while still delivering the updates shoppers actually want.
Recover Abandoned Carts with Timed Messages and Coupons
Abandoned carts are revenue that's already halfway to checkout. Exairon Connect detects carts that never converted and sends recovery messages on a schedule you control, turning lost sessions into completed orders.
A cron job checks for abandoned carts every five minutes and queues a recovery message after your configured delay. Set up a first trigger (e.g. 15 minutes) and a second trigger (e.g. 24 hours), each with its own template, to nudge shoppers back at the right moments.
One-click restore and optional coupons
Every recovery message can include an auto-generated single-use coupon (percentage or fixed amount, with a configurable value and expiry) plus a restore link that reactivates the cart and drops the customer straight into checkout. A daily cleanup job keeps tracking data tidy within your retention window.
An On-Site Chat Widget for Real Conversations
Bring the conversation onto your storefront. Exairon Connect lets you embed the Exairon chat widget directly on your Magento site, so visitors can ask questions, get help, and buy without leaving the page.
Paste the embed snippet from your Exairon dashboard, toggle the widget on, and it appears across your storefront. Because Exairon unifies WhatsApp, voice, email, Instagram, web chat, and 15+ other channels into one workspace, every on-site conversation lands in the same inbox as the rest of your customer communication.
Simple to control
Show or hide the widget from the Magento admin at any time, and keep the embed code in one place, with no theme edits required. (Add your widget host to the Magento CSP whitelist if your setup needs it.)
Fast, Reliable Setup with Async Processing
Connecting your store takes minutes: paste your Exairon API token, set a timeout, and use the built-in Test Connection button to verify your credentials before you go live.
bin/magento exairon:connect:customer:sync
Under the hood, every integration point (customer sync, transactional messages, and cart recovery) runs through Magento's message queue framework. Events are captured by observers and processed asynchronously by consumers, so API calls never block checkout or the admin. A one-command CLI queues your whole customer base for an initial sync, and a Diagnostics button self-tests PHP, Magento, the API connection, and cron.
Connects Magento 2 directly to the Exairon customer experience platform.
Syncs customers automatically on registration, profile update, and order placement.
Sends transactional WhatsApp/messaging for order, shipment, and refund events.
Recovers abandoned carts with timed messages, restore links, and single-use coupons.
Embeds the Exairon chat widget on your storefront from the admin.
Runs asynchronously on Magento's message queue for reliable, scalable processing.
Magento 2 Exairon Connect: Technical Details for Developers and Store Owners
The advantages for developers
The extension is built for Magento 2.4.3+ on PHP 8.1+ and follows Magento coding standards. All API communication runs through Magento's message queue framework: observers capture events, serialize them to queue topics (exairon.connect.customer.sync, exairon.connect.transactional, exairon.connect.abandoned_cart), and consumers process them asynchronously. Phone numbers are validated with libphonenumber, sync state and cart tracking live in dedicated tables, the API token is stored encrypted, and separate debug and error logs plus a Diagnostics self-test make troubleshooting straightforward.
Good to know for store owners
For store owners, Exairon Connect turns Magento into a conversational commerce channel without extra tooling. Customer sync, transactional messaging, abandoned cart recovery, and the chat widget are all configurable from the Magento admin, and campaign opt-outs are respected automatically. You reach customers on WhatsApp and the channels they prefer, recover lost carts, and keep every conversation in one Exairon workspace, with no developer needed for day-to-day use.
Built for Hyvä: Turn Your Storefront Into a Conversational Commerce Channel
Shoppers respond to messages far more than to email, and they expect fast, personal, on-channel communication. Exairon Connect lets your Magento 2 store meet them there, with automated, relevant, opt-in-respectful messaging across the customer journey.
Because Exairon Connect is fully Hyvä-compatible, the chat widget and messaging flows work out of the box on Hyvä themes, with no extra front-end development. Whether you run a Hyvä storefront or classic Luma, you get the same conversational layer on top of your existing setup, so a modern, high-performance Hyvä theme and rich two-way messaging go hand in hand.
From the first sync to the post-purchase message, the extension helps you engage customers, recover revenue, and deliver support where conversations already happen. Combined with the Exairon platform's AI and human-agent workflows, it's the simplest way to make your Hyvä-powered Magento store part of a modern, omnichannel customer experience.
Knowledgebase
All familiar Help articles
A list of the most frequently asked questions from the Exairon Connect extension for Magento 2. We've tried our best to help you with the installation, configuration and troubleshooting. If you do not find the answer you were looking for, you can always send us a message through this form.
Installation articles
Configuration
Adobe Commerce Marketplace Approved
This extension is listed on the official Adobe Commerce Marketplace and has passed their review process for code quality, performance and security.
Adobe Marketplace approval means the extension follows Magento coding standards and integrates properly with the platform. Updates go through the same review process.
Hyvä Compatible Plugin
This extension includes full support for Hyva Themes. All frontend components, widgets and templates work natively with Hyva's Alpine.js and Tailwind CSS stack.
The extension works out of the box on Hyva and is tested with every new Hyva release to ensure continued compatibility.
GraphQL Made Ready
This extension exposes its data and configuration through Magento's GraphQL API. You can query and mutate data directly from headless frontends or custom applications.
The GraphQL schema follows Magento's conventions and covers all key functionality of the extension. This makes it ready for PWA Studio, Vue Storefront or any other headless setup.
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