The Credit Memos Grid shows all Magento credit memos queued for synchronization with SnelStart. Use it to monitor refund sync status, review credit memo data, and manually push refunds to your accounting system.
Location: Accounting → Data → Credit Memos
Columns
Column
Description
ID
Internal record ID
Store View
Magento store view for the credit memo
Credit Memo
Credit memo increment ID (links to Magento credit memo)
Order
Order increment ID (links to Magento order)
Customer Company
Customer's company name
Customer Name
Customer's full name
Country
Billing country
Grand Total
Credit memo total amount
Tax
Tax amount on credit memo
Credit Memo Date
Date credit memo was created
Updated At
Last update timestamp
Hidden columns (available via column controls):
Credit Memo Entity ID
Order Entity ID
Customer ID
Currency
Base Currency
Base Exchange Rate
Global Currency
Global Exchange Rate
Created At
How Credit Memos Enter This Grid
Credit memos appear in this grid when:
Credit memo is created in Magento:
From order view → Credit Memo action
From invoice view → Credit Memo action
Credit memo meets sync criteria:
Store is enabled for SnelStart sync
Associated invoice was synced (if required)
Manual addition:
Via row action from Sales → Credit Memos grid
Requirements:
Module must be enabled
Store view must be configured for sync
Credit memo must have complete billing information
Actions
Row Actions
Click the Actions column on any row:
View Credit Memo: Open the Magento credit memo
View Order: Open the associated order
Push to SnelStart: Manually sync this credit memo
Filtering
Filter credit memos using:
Store View: Show credit memos from specific stores
Country: Filter by billing country
Text search: Search by credit memo/order number, customer name
Use the Filters button to access all filter options.
Common Workflows
Review Pending Credit Memos
Open the Credit Memos grid
Check Updated At column for recent activity
Review any credit memos that haven't synced
Manual Push
If automatic sync failed or you need immediate sync:
Find the credit memo in the grid
Click Actions → Push to SnelStart
Check the Credit Memo Log for results
Investigate Sync Issues
Note the credit memo ID
Go to Synchronisation Logs → Credit Memo
Filter by credit memo ID
Review error messages
Important Notes
Credit memos create negative entries in SnelStart
Ensure the original invoice was synced before syncing credit memos
Partial refunds are supported
Tax amounts are automatically calculated based on the refunded items
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