Looking for Withdrawal Button? View the full Withdrawal Button page to explore features, configuration options, and pricing.
This page explains the legal background behind the Withdrawal Button for Magento 2. EU Directive 2023/2673 requires all online sellers serving EU consumers to provide a digital withdrawal function starting June 19, 2026. This guide covers what the law requires, which products are exempt, how the withdrawal period works, and what happens if you don't comply. This is a practical summary for webshop owners — not legal advice.
The Directive in Brief
Directive (EU) 2023/2673 amends the Consumer Rights Directive (2011/83/EU) by adding Article 11a. The core requirement:
Withdrawing from a distance contract must be as easy as concluding one.
If a customer can place an order with a few clicks, they must be able to withdraw from it with a few clicks too. The directive requires a clearly visible, easily accessible digital withdrawal function on your online interface.
Key Dates
Date
What happened
December 6, 2023
Directive (EU) 2023/2673 published
December 19, 2025
Deadline for EU member states to transpose into national law
June 19, 2026
Rules apply — compliance mandatory for all online sellers
What the Law Requires
The Withdrawal Function Must:
Be clearly visible and intuitive — no hiding it in submenus or making it hard to find
Use an unambiguous label clearly indicating that the customer can withdraw (e.g. "Withdraw from this order")
Be accessible without login — you cannot require account creation to withdraw
Remain available throughout the entire withdrawal period
Include a confirmation step (e.g. "Confirm withdrawal")
Not use dark patterns — no discouraging messaging, confusing layouts, or unnecessary steps
Be no more burdensome than the ordering process itself
After a Withdrawal, the Trader Must:
Send an immediate confirmation on a durable medium (email) including the withdrawal details, date, and time
Process the refund within 14 days of receiving the withdrawal
Maintain records of all withdrawals for audit purposes
Important: The Button Does Not Replace Other Methods
The withdrawal function is an additional requirement. You must still accept withdrawals via the statutory model withdrawal form and other reasonable means (email, letter). The button makes it easier — it doesn't replace existing obligations.
Withdrawal Period
Consumers have 14 calendar days to withdraw from a distance contract without giving any reason.
When the period starts depends on the type of contract:
Contract type
Period starts from
Goods
The day the consumer (or a third party) receives the goods
Multiple goods in one order
The day the last item is received
Regular delivery (subscription)
The day the first delivery is received
Services
The day the contract is concluded
Digital content (not on physical medium)
The day the contract is concluded
If the trader has not properly informed the consumer about the right of withdrawal, the period is extended by up to 12 months.
Products and Services Exempt from Withdrawal
Article 16 of the Consumer Rights Directive lists specific exceptions where the right of withdrawal does not apply:
Goods
Custom or personalized goods — made to the consumer's specifications
Perishable goods — liable to deteriorate or expire rapidly
Sealed hygiene goods — not suitable for return due to health/hygiene reasons and unsealed after delivery
Sealed audio, video, or software — unsealed after delivery
Goods inseparably mixed with other items after delivery
Newspapers, periodicals, magazines — individual issues (subscriptions are not exempt)
Services
Fully performed services — if the consumer gave prior express consent and acknowledged they would lose the withdrawal right
Price-dependent on financial market fluctuations — that cannot be controlled by the trader
Accommodation, transport, car rental, catering, leisure — if the contract specifies a date or period
Urgent repairs or maintenance — specifically requested by the consumer
Digital Content
Digital content not on a tangible medium — if performance has begun with the consumer's express consent and acknowledgment that the withdrawal right is lost
What This Means for Your Magento Store
The module lets you configure exclusions to match these legal exceptions:
Excluded Product Types: Use for virtual and downloadable products (digital content delivered immediately)
Excluded Categories: Use for categories containing exclusively exempt products (personalized goods, sealed hygiene products, perishables)
Excluded SKUs: Use for individual products that fall under an exemption
An order is only blocked from withdrawal if all items are excluded. Mixed orders (exempt + non-exempt items) remain eligible.
Penalties for Non-Compliance
Penalties vary by member state but the directive requires them to be "effective, proportionate and dissuasive":
Administrative fines — up to EUR 900,000 per infringement or a percentage of annual turnover (varies by country)
Extended withdrawal period — failure to properly inform consumers about withdrawal rights extends the period by up to 12 months
Unfair commercial practices — non-compliance may be classified as an unfair practice under consumer protection law
Civil liability — withdrawal requests may be deemed valid regardless of how they were submitted
Country-Specific Notes
Each EU member state transposes the directive into national law, which may add local requirements:
Country
National implementation
Germany
Section 356a BGB — also extends to insurance contracts
Netherlands
Expected via amendment to Book 6 of the Dutch Civil Code
France
Transposed via consumer code amendments
Check your local implementation for any additional requirements beyond the EU minimum.
How the Module Maps to Legal Requirements
Legal requirement
Module feature
Clearly visible withdrawal function
Withdraw button on order detail, My Orders, footer link
Accessible without login
Magic link in order email, guest lookup page
Confirmation step
2-step flow (form → confirm)
Immediate confirmation on durable medium
Automated confirmation email with reference code and timestamp
Available throughout withdrawal period
Eligibility checker enforces configured period
No dark patterns
Plain, straightforward UI without discouraging messaging
Record keeping
All withdrawals stored in mm_withdrawal table with full audit trail
Disclaimer
This page provides a practical summary of EU Directive 2023/2673 and related consumer protection regulations for informational purposes. It is not legal advice. Consult a qualified legal professional for advice specific to your situation and jurisdiction.
For a complete overview of features and configuration options, see Withdrawal Button.
Article Updated:
Gaaf - digital agency
We have tried the integration with SnelStart through several different providers, and this is the only solution that simply works. We needed support on two occasions, and it was provided quickly and professionally. We do recommend this company!
12 May 2026
Andrew Velikiy
Great vendor with handy modules and quick support!
13 Apr 2026
Alexandru-Manuel Carabus
Magmodules sets the bar for Magento module quality and support—we check their catalog first for client feature requests, and they’re our first choice for licenses.
11 Nov 2025
Matt Austin
Possibly the fastest support response times of any Magento Extension vendor. Great extensions too!
09 Sep 2025
Jan Privé
Dankzij de heldere uitleg en snelle reactie van Magmodules kon mijn vraag, en dus mijn Magento-probleem, binnen enkele uren worden beantwoord.
Doeltreffend, zonder moeilijke termen, gewoon zo als het zou moeten zijn....
Bedankt!
05 Sep 2025
Denis Metzler
To evaluate a provider, it is not enough to consider only the product offered, but also its after-sales service, such as support and troubleshooting. Magmodules has been extremely satisfactory at all levels on multiple occasions and sets the bar at the top when comparing the competition.
02 Sep 2025
Bleijenberg winkelinrichting en materialen
Goed bereikbaar, reageren snel en denken oplossingsgericht. Een aanrader.
30 Jul 2025
Patrick Verduijn
Magmodules biedt plugins aan die van hoge kwaliteit zijn tegen een goede prijs, waar dit bedrijf in uitblinkt is de bereidheid om de zeldzame feedback & problemen met de plugins te willen onderzoeken, mee te willen denken in het debuggen van problemen en goede oplossingen toe te passen.
In mijn decennium ervaring met Magento & 3th parties is Magmodules absoluut een uniqum binnen de markt.
25 Jul 2025
Erik de Groot
Magemodules heeft hele sterke Magento extensies en een proactieve support. Al jaren heel erg tevreden over jullie service en producten!
18 Jul 2025
René Zeuner
We are using the Mollie Magento extension from Magmodules. It works excellently without flaws. Very fast, competent and friendly support. Thanks!
