Managing FAQ Topics in Magento 2

This guide explains how to create and manage FAQ topics in the FAQ Manager. Topics are the main way to organize your FAQ questions into logical groups like "Shipping", "Returns", or "Product Care". Each topic can have its own icon and can be assigned to one or more FAQ pages. Topic names support multi-store translations, so you can maintain a single topic structure across all your store views.

Location: Content → FAQ → FAQ Topics

Topic Grid

The topic grid shows all your topics with columns for name, URL key, position, status, and the number of linked FAQs. Use the grid to quickly find, filter, and manage topics.

Mass actions available:

• Delete
• Enable
• Disable

Creating a Topic

Click Add New Topic in the topic grid.

General Fields

Linked FAQ Questions

When editing an existing topic, the FAQ Questions tab shows a grid of all FAQs assigned to this topic. This gives you a quick overview of which questions belong to the topic without having to navigate to the FAQ grid.

Multi-Store Translations

Topic names can be translated per store view:

1. Switch to the desired store view using the store switcher in the top-left
2. The Name field will show the default value — override it with the localized name
3. Save the topic

The module uses a fallback system: if no translation exists for a specific store view, the default (All Store Views) value is used.

Tips

• Keep topic names short and clear — they're used as section headings on the frontend
• Create topics before creating FAQs, so you can assign them right away
• A topic with no active FAQs won't display on the frontend, even if the topic itself is active
• You can reuse the same topic across multiple FAQ pages with different position values per page

Need More Help?

Documentation:

• All Help Articles - Complete documentation overview

Support:

• Contact Support - Get help from our team